To make purchases on carlivar.eu it is necessary to register. By creating an account you will access exclusive areas and services dedicated to our customers.
Item search : To easily browse our catalog, select a category from the navigation menu. If you wish to find something more specific, use our filters or the website search option.
Product information : On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order : - From the item page, select the desired color and size of the product. - Add the product to your Shopping Bag. - Once you have finished shopping, click on Shopping Bag. - Select a shipping method and a payment method. - Enter your shipping details and on the following page, your payment details. - Check that the information you entered is correct and click on "Proceed to checkout".
After a few minutes you will receive a confirmation email with the details of your order. From this moment on, we will take care of everything and as soon as the order is shipped we will notify you with another confirmation email.
If 24hrs have passed, check your spam folder. If this does not work, please contact us as there may be errors with the email address you registered with.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
All our orders are delivered in a branded box. By indicate that you'd like it as a gift, in the order comment in the shopping bag, we'll pack it with gift receipt and your stated personal message.
Unfortunately orders cannot be cancelled once they have been confirmed. You are welcome to return your order once received as indicated in our Return Policy.
CARL IVAR products are crafted with the highest-quality materials, design and workmanship. All our products are individually controlled for quality by us personally.
All of our leather products have unique qualities. A special treatment has been developed to maintain the soft hand of the leather, giving it a distinctive vintage appearance.
CARL IVAR also recommends to clean the article with a dry flannel cloth and store it in its flannel bag.
Ready To Wear:
We recommend dry cleaning, hand wash or cold machine wash with as little detergent as possible, unless otherwise instructed on the care label inside the garment.
For the best possible care of a product, We recommends to protect it from water and direct sources of heat and light.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are and what option you proceeded with. We offer complimentary express shipping. Average delivery time : 1-2 business days. Standard shipping delivery time is: 4-6 working days
You will receive an email with your tracking number once your package has been shipped.
All orders are provided with a tracking number. You'll find it stated on you Order Confirmation Email. If under any circumstances you encounter problem with the shipping, contact us.
Unfortunately, it is not possible to choose a specific date and time.
All items will be inspected and packed with passion. With as low climate cost as possible in an anonymous cardboard box.
Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Sometimes the card need to manually be opened for online purchases on the bank page. If you need further assistance we'll gladly help you out.
Credit Card : Visa, MasterCard, American Express. The amount will be charged to your card once the articles are shipped. carlivar.eu features a Fast Checkout option, allowing you to securely save your credit card details so that you do not have to re-enter them for future purchases.
PayPal : Shop easily online without having to enter your credit card details on the website. Your account will be charged once the articles are shipped. To register for a PayPal account, visit the website paypal.com.
All purchases are made in Euro, and the currency section available translates the daily rates compared to Euro.
Purchasing on carlivar.eu is reserved for end consumers. Our prices are inclusive of VAT. For each order, you will be able to download the invoice directly in the Shipping Confirmation email. Please note : once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.
If you forgot your password, click on the "Forgot your password?" link on the Login page and follow the procedure to change it.
For further assistance, contact us. We'll gladly assist you.
If you want to cancel your Account, please contact us.
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You can subscribe from the Home Page Footer, by entering your email address.
If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe.
We ask you to consider that you may still receive several more communications before your request is fulfilled ; we apologize for the inconvenience.
Returns, Exchanges and Refunds
We accepts returns or exchanges within 14 days on receipt.You can not return an item that is on sale, however we accept an exchange. If you would like to return or exchange an item you first need to contact our customer care at firstname.lastname@example.org in order to get a return authorization number and instructions on how to make the return. We will not receive it unregistered. Please note that you can only exchanged an item once.Returns or exchanges should be sent back together with all the materials received in the original packaging such as wrapping, thank you note bag etc.Returned items must be in mint condition, not been worn or washed and shall have all tags still attached.We do not cover the shipping costs of returning your goods.
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
Because sustainability is inherent to the quality of its products and the management of its activities, CARL IVAR is committed to release collections that reflect its engagement for a better world and a sustainable future.
Conscious of its responsibilities, CARL IVAR is continuously seeking to perfect its offering for its clients who are looking for responsible luxury.