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Our customer satisfaction is of great importance to us therefore we gladly accepts returns or exchanges within 14 days of the receipt. If you would like to return or exchange an item you first need to contact our customer care at customercare@carlivar.eu in order to get a return authorization number and instructions on how to make the return. Please note that you can only exchange an item into a different size and an item can only be exchanged once.
Returns or exchanges should be sent back together with all the materials received in the original packaging such as wrapping, thank you note bag etc.
Returned items must be in perfect condition, not been worn or washed and shall have all tags still attached.
We do not cover the shipping costs of returning your goods.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you require any other assistance please email our customer service at customercare@carlivar.eu
SHIPPING
We deliver all items by Dhl Express.
In Sweden it's possible to chose delivery with Post Nord.
When an order is received it will be shipped within 2 working days. If you live within the European union you will receive the package within 24 hours of dispatch. Delivery to other countries will take about 2-3 days.
If you provide us with your e-mail at checkout we will send you a tracking number by Dhl Express.
Please note that CARL IVAR shipping costs does not cover duties and import fees.
EUROPE / ORDER AMOUNT: >400€ EXPRESS SHIPPING - 1-3 working days — Free -------------------------------------------------------------- ORDER AMOUNT: <400€ STANDARD SHIPPING - 4-7 working days — 15€ EXPRESS SHIPPING - 1-3 working days — 30€ ________________________________________________
WORLD / ORDER AMOUNT: >500€ EXPRESS SHIPPING - 1-3 working days — Free -------------------------------------------------------------- ORDER AMOUNT: <500€ STANDARD SHIPPING - 4-7 working days — 20€ EXPRESS SHIPPING - 1-3 working days — 40€ -------------------------------------------------------------- RUSSIA/CHINA: AIR MAIL - 4-9 working days - 35€ ________________________________________________
SWEDEN / NORWAY / DENMARK / ORDER AMOUNT: >350€ EXPRESS (DHL EXPRESS) - 1-3 working days — Free -------------------------------------------------------------- STANDARD SHIPPING - 4-7 working days —Free EXPRESS SHIPPING - 1-3 working days — 15€ ________________________________________________
If you feel unsure about sizing, please don't hesitate to contact us, we will gladly figuring out your size. Mention the product you're interested in, your body height and weight, and we will get back to you with recomendation.
Products may vary from style to style and are made for loose fit.
If you require any other assistance please email our customer service info@carlivar.eu
